Refund Policy
Return & Refund Policy
At GraceVista, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed.
- Be in their original condition.
- Include all original tags and labels.
- Be returned in the original packaging whenever possible.
- Be free from perfume, deodorant, makeup stains, pet hair, or any signs of wear.
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Final Sale items
- Gift Cards
- Personalized or customized products
- Intimate apparel or hygiene-sensitive items
- Accessories marked as non-returnable
How to Start a Return
To request a return, please email our customer support team at:
service@antodated.com
Please include:
- Order Number
- Full Name
- Reason for Return
- Photos (if the item is damaged, defective, or incorrect)
Our team will provide return instructions after reviewing your request.
Contact SupportReturn Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as GraceVista cannot guarantee receipt of returned parcels.
Refund Process
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Please note that your bank or payment provider may require additional time to process the transaction.
Exchanges
We currently offer exchanges for:
- Incorrect items received
- Damaged products
- Manufacturing defects
If you wish to purchase a different size, color, or style, we recommend placing a new order after your return has been approved.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your Order Number
- Photos of the product
- Photos of the packaging (if applicable)
We will work quickly to resolve the issue through a replacement or refund where appropriate.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please email: service@antodated.com
Thank you for shopping with GraceVista.