FAQ
Frequently Asked Questions
Find quick answers to common questions about GraceVista orders, shipping, returns, and more.
About GraceVista
1. What is GraceVista?
GraceVista is an online women's fashion store offering stylish clothing designed for modern lifestyles. Our collections include dresses, tops, knitwear, outerwear, pants, skirts, matching sets, and seasonal fashion essentials.
2. Where is GraceVista located?
GraceVista is operated by ANTODA LIMITED, registered in Hong Kong.
3. Do you ship internationally?
Yes. We proudly offer worldwide shipping to customers in many countries and regions.
4. How can I contact customer support?
You can reach our support team at: service@antodated.com. We typically respond within 24–48 business hours.
Orders & Payments
5. What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay (where available)
6. Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to protect your information.
7. Can I modify my order after placing it?
If your order has not entered processing, we may be able to make changes. Please contact us as soon as possible.
8. Can I cancel my order?
Orders may be canceled before shipment. Once an order has been dispatched, cancellation may no longer be possible.
9. Will I receive an order confirmation?
Yes. An order confirmation email will be sent immediately after your purchase is completed.
Shipping & Delivery
10. How long does processing take?
Most orders are processed within 1–3 business days.
11. How long does shipping take?
Estimated delivery times:
- United Kingdom: 5–8 Business Days
- Europe: 6–12 Business Days
- United States & Canada: 7–15 Business Days
- Australia & New Zealand: 7–15 Business Days
- Other Countries: 10–20 Business Days
12. How do I track my order?
Once shipped, you will receive a tracking email containing your tracking number and tracking link.
13. Why has my tracking not updated?
Tracking information may require 24–72 hours to update after shipment.
14. Do you offer free shipping?
Free shipping promotions may be available during special campaigns and seasonal events.
15. Are customs duties included?
Import duties, VAT, and customs charges may apply depending on your country and are generally the customer's responsibility.
Products & Sizing
16. How do I choose the correct size?
Every product page includes a size guide. We recommend comparing your measurements before ordering.
17. Are your products true to size?
Most items follow standard sizing. Specific fit recommendations are provided when applicable.
18. What materials are used?
Material information is listed in the product description of each item.
19. Will the color match the photos exactly?
Actual colors may vary slightly due to screen settings, lighting, and photography conditions.
20. Do you release new arrivals regularly?
Yes. We frequently update our collections with new seasonal styles and fashion trends.
21. Can I wear your clothing year-round?
Many of our collections are designed to be versatile and suitable for multiple seasons.
Returns & Refunds
22. What is your return policy?
We accept returns within 30 days of delivery for eligible items.
23. What condition must returned items be in?
Items must be:
- Unworn
- Unwashed
- Original condition
- Original tags attached
- Original packaging included
24. How do I start a return?
Please contact customer support with your order number and return request.
25. How long does it take to receive a refund?
Approved refunds are usually processed within 3–7 business days after inspection.
26. Are shipping fees refundable?
Shipping fees are generally non-refundable unless required by applicable law.
27. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include photos of the issue.
Account & Security
28. Do I need an account to place an order?
No. Guest checkout is available.
29. Is my personal information protected?
Yes. We use secure technology and privacy practices to safeguard customer information.
30. I cannot find my question here. What should I do?
Please contact our support team at: service@antodated.com. We are always happy to assist.