Refund policy

Return & Refund Policy

At GraceVista, customer satisfaction is important to us. We want you to shop with confidence and enjoy every purchase made through our store.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

• Items must be unworn, unused, and unwashed.

• All original tags must remain attached.

• Items must be returned in their original packaging.

• Items must be free from stains, odors, perfume, makeup marks, or damage caused after delivery.

Items that do not meet these conditions may be refused or subject to a partial refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Accessories marked as non-returnable

• Intimate apparel and hygiene-sensitive products

• Customized or personalized products

How to Request a Return

To initiate a return, please contact our customer support team with:

• Order Number

• Full Name

• Reason for Return

• Photos (if applicable)

Once approved, return instructions will be provided.

Refund Process

After receiving and inspecting your return, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 3-7 business days.

Please note that your financial institution may require additional processing time.

Exchanges

We currently offer exchanges for:

• Incorrect size received

• Defective products

• Wrong item shipped

If you require a different style or color, we recommend placing a new order after your return is approved.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number

• Photos of the product

• Photos of packaging (if applicable)

We will resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was received

• The item contains a verified manufacturing defect

Shipping charges paid during checkout are non-refundable unless required by applicable consumer laws.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank.

If you still have questions, please contact our support team.

Thank you for shopping with GraceVista.